Thank you for your purchase. We hope you are happy with your purchase. However, if you are not satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within seven (7) days of the purchase date. All return items must be in new and unused condition, with all original tags and labels attached.
Return process
To return an item, please email customer service at support@guppier.com or WhatsApp: +971521618312 to obtain a return merchandise authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address provided by email or WhatsApp as:
Guppier FZE.
Attn: Returns
RMA #
Address will be provided by email or WhatsApp.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact details below to arrange a refund or exchange.
Please note:
Sale items are final sale and cannot be returned.
Questions
If you have any questions concerning our return policy, please contact us at:
WhatsApp or Call: +971562310724
Email: support@guppier.com
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