DAMAGE OR WRONG ITEMS EXCHANGE POLICY

What happens if I received a damaged item? 

If you found any damage product, please contact us immediately to our customer care team admin@guppier.com or WhatsApp +971521618312 so we could figure it out the cause of this inconvenience and provide you efficient service by replacing or compensate you as soon as possible

Found wrong item? No worries!

We process all the orders with check and balance to reduce mishaps but incase if you find anything wrong about your ordering product you can contact us immediately to our customer care team admin@guppier.com or WhatsApp +971521618312 with your stance on the order. We will make sure to make you satisfy so you could have a better experience with us.

Exchange procedure ?

You can exchange your product if you find any damage or unsatisfactory item within 7 days after receiving the order. You can send us details by WhatsApp +971521618312 OR by Email admin@guppier.com

Is my damaged item – return/exchange free of charge?

Yes. We will also cover the shipping fee for defect or wrong item.

Can I exchange/return without a reason?

We as a GUPPIER always make sure to provide you better service with better experience. However, if the second party could not provide us a solid reason, we fully keep right to reject the product return/exchange request. Please make sure before placing an order to avoid any mishaps.

Can I refund my item?        

Please choose carefully, as we don’t have refund options.